Returns & Exchanges

We are hoping every QUEEN loves her new Affordable Fashion Finds from Mom Queen Boutique BUT IF something does not work out for you, I want you to be happy, so returns and exchanges are offered within 7 days of initially receiving the item(s).

Return Eligibility Requirements

ALL items, with the EXCEPTION OF ALL SALE ITEMS, SHOES, ACCESSORIES, PROM/HOMECOMING DRESSES AND SUBSCRIPTION BOX ITEMS are eligible for a return, please see below for exceptions & rules:

• Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
• Original tags (if applicable) must be attached & intact.
• If you feel you have received a defective or damaged item, please contact MQ by email at: info@momqueenboutique.com within 3 business days of the delivery date.
• Sale Items offered at a discounted rate or under the sale category will not be eligible for return.
• All Accessory items will not be eligible for return. (ie:Necklaces, earrings, headbands, hair ties/bows, bracelets, shoes, sunglasses, hats)
• All Subscription boxes are final sale.
• All Gowns, Homecoming Dresses, and Prom Collections are final sale. 

How To Make A Return

• Return for an exchange:
  • Email info@momqueenboutique.com to notify the return is on it’s way within 7 days of receiving the item. In the email describe item and size you are returning and list the item and size you would like exchange/replace yours with! NOTE: Please check item availability online to make sure the item you want is in stock!
  • Exchanges will only be available for IN STOCK ITEMS!
  • If there is a price difference in the item you will be responsible for any additional and MQB will refund any overage.
  • An additional flat rate shipping charge of $8 for your replacement item to be shipped will be charged to you.
  • Item will ship when replacement shipping payment is received.
• Return for a refund:
  • EFFECTIVE FEBRUARY 1, 2020: A 10% PROCESSING AND RESTOCK FEE WILL BE APPLIED WHEN PROCESSING!
  • Must be postmarked within 14 days of the original order date.
  • Return shipping costs are the customer’s responsibility.
  • Refunds are refunded back by the original form of payment.
• No returns for store credit. Unless exchange is done in the same transaction.
• When mailing a return:
  • Please ensure your items are securely packaged! MQB is not responsible for items that are lost or damaged during their return.
  • Please provide either the original receipt or include a piece of paper with your name and order number in the package.
• Send returns to the following address:                         

• NOTE: Ineligible items received that do not meet the eligibility return/exchange requirements listed above will not be refunded/credited to buyer and will be donated to MQB’s favorite charity! Please check to make sure your items are eligible for return or exchange BEFORE sending them to avoid this.