Returns & Exchanges

We are hoping every QUEEN loves her new Mom Queen Boutique items BUT IF something does not work out for you, we want you to be happy, so returns and exchanges are offered within 14 days of initially receiving the item(s).

Return Eligibility Requirements:

ALL items, with the EXCEPTION OF ALL SALE ITEMS, SHOES, ACCESSORIES, AND PROM/HOMECOMING DRESSES are eligible for a return, please see below for exceptions & rules:

• Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
• Original tags must be attached & intact.
• If you feel you have received a defective or damaged item, please contact MQB by email at: info@momqueenboutique.com within 3 business days of the delivery date.
• Shoes are not eligible for return. 
• Sale Items offered at a discounted rate or under the sale category will not be eligible for return.
• All Accessory items will not be eligible for return. (ie:Necklaces, earrings, headbands, hair ties/bows, bracelets, shoes, sunglasses, hats)
• All Gowns, Homecoming Dresses, and Prom Collections are final sale. 

How To Make A Return

• Return for an exchange:
  • Email info@momqueenboutique.com to notify the return is on it’s way within 7 days of receiving the item. In the email describe item and size you are returning and list the item and size you would like exchange/replace yours with! NOTE: Please check item availability online to make sure the item you want is in stock!
  • Exchanges will only be available for IN STOCK ITEMS!
  • If there is a price difference in the item you will be responsible for any additional and MQB will refund any overage.
  • An additional flat rate shipping charge of $8 for your replacement item to be shipped will be charged to you.
  • Item will ship when replacement shipping payment is received.
• Return for a refund:
  • A 10% PROCESSING AND RESTOCK FEE WILL BE APPLIED WHEN PROCESSING!
  • Must be postmarked within 14 days of the original order date.
  • Return shipping costs are the customer’s responsibility.
  • Refunds are refunded back by the original form of payment.
• When mailing a return:
  • Please ensure your items are securely packaged! MQB is not responsible for items that are lost or damaged during their return.
  • Please provide either the original receipt or include a piece of paper with your name and order number in the package.
• Send returns to the following address:                         

• NOTE: Ineligible items received that do not meet the eligibility return/exchange requirements listed above will not be refunded/credited to buyer and will be donated to MQB’s favorite charity! Please check to make sure your items are eligible for return or exchange BEFORE sending them to avoid this.