Frequently Asked Questions
Do I need an account to shop?
No! You can check out as a guest anytime.
Creating a Mom Queen account is free and only takes a minute. With an account, you can easily view your order history, save your information for faster checkout, create wish lists, and earn rewards through our Queen Rewards program.
How does sizing fit?
We carry a variety of brands, so sizing may vary slightly from style to style.
As a general guide:
- XS: 00–0
- Small: 2–4
- Medium: 6–8
- Large: 10–12
- XL: 14–16
If an item runs small, oversized, or differently than expected, we’ll always include fit notes in the product description.
Still unsure? Contact us! We’re always happy to help you find the perfect fit.
Do you restock sold-out items?
Some of our best sellers are restocked, but many of our styles are limited quantities.
If your size is sold out, be sure to sign up for restock notifications on the product page. We’ll email you if it becomes available again.
How often do you release new arrivals?
New arrivals hit the website several times each week! Be sure to follow us on Facebook, Instagram, TikTok, and download our Mom Queen Boutique App so you never miss the latest arrivals.
Can I change or cancel my order?
We work quickly to process and ship orders.
If you need to make changes or cancel your order, please contact us as soon as possible. While we’ll always do our best to help, we cannot guarantee changes once your order has begun processing.
How long does shipping take?
Most orders ship within 1–2 business days.
Once your order ships, you’ll receive a confirmation email with tracking information.
Delivery times vary depending on the shipping method selected and the carrier.
Please double-check your shipping address before placing your order. Mom Queen Boutique is not responsible for packages delivered to an incorrect address provided during checkout.
Do you ship internationally?
Yes!
We currently ship throughout the United States, Canada, and select international destinations.
Shipping costs and delivery times vary based on your location and the shipping option selected during checkout.
Can I track my order?
Absolutely!
Once your order ships, you’ll receive an email with your tracking number. You can also log into your Mom Queen account to view your order status at any time.
What if my package says “Delivered” but I can’t find it?
If your tracking shows your package has been delivered, we recommend:
- Checking around your home.
- Asking neighbors or family members.
- Contacting your local post office or shipping carrier.
Once a package has been marked as delivered by the carrier, Mom Queen Boutique is not responsible for lost or stolen packages. However, we’ll gladly help point you in the right direction if you need assistance.
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- Shop Pay
- Apple Pay
- Google Pay
- PayPal
- Mom Queen Boutique Gift Cards
What is your return policy?
We want you to love every purchase!
Returns are accepted within 14 days of delivery, provided items are:
- Unworn
- Unwashed
- In original condition
- Have all original tags attached
Please note the following items are Final Sale:
- Homecoming Dresses
- Prom Dresses
- Special Occasion Dresses
- Bodysuits
- Earrings
- Gift Cards
- Clearance Items
- Final Sale Merchandise
Please visit our Returns & Exchanges page for complete details.
Do you have a storefront?
Yes!
We’d love to shop with you in person.
Mom Queen Boutique
421 W. Main Street
Denison, TX 75020
Store Hours:
Monday–Saturday: 10 AM–6 PM
Sunday: 12 PM–4 PM
(Seasonal extended hours may apply.)
Do you sell the same Homecoming or Prom dress to girls from the same school?
One of our favorite things about shopping for Homecoming and Prom is helping every girl feel unique!
Whenever possible, we do not sell the same dress in the same color to another customer attending the same school. Because of this, we encourage shopping early for the best selection.
How do I contact Mom Queen Boutique?
We’re always happy to help!
📞 (903) 462-4056
Or send us a message through Facebook, Instagram, or our website—we’ll get back to you as quickly as possible.